‘What I do is help people experiencing technical or medical problems abroad. A breakdown, accident or illness, for instance. It is wonderful, rewarding work. People find themselves in unfamiliar situations or in an unfamiliar country, and they don’t have a clear idea as to what they need to do. Obviously that’s a rather tough situation to be in. So they call us.

We make things hassle-free for them and take care of everything that needs taken care of. Due to the fact that I am engaged in both technical and medical assistance cases, my work is extremely varied and exciting. You never know in advance what a case will entail. A faulty engine, broken air conditioning, admission to hospital. Each case involves providing customized service.’