As an insurer or emergency centre, you want to offer your customers—both business and leisure travellers—the best possible aid in the event of illness or other problems abroad. Language barriers, cultural differences and the diversity of care systems can complicate matters.

For those instances, you need a single partner that is familiar with the local healthcare situation. We can be your partner in Europe and the surrounding areas. We fully understand the importance of acting swiftly and knowing the local market. We will start work on your request immediately to provide the best service and quality.

Because we are an emergency centre with daily contact with care providers, we have good relationships with care providers. We can offer advice on the possibilities per care provider and per country, taking both quality and costs into account.

What we do

If your customer requires medical care, you send us a request for help. Our team is standing by to assist you day and night. We can advise you directly about matters such as finding the nearest medical specialist or paying a care provider. We negotiate on your behalf to keep costs as low as possible.

Our added value for you and your customers

• • • 24/7 Emergency contact centre
    • Medical team specialised in remotely assessing medical situations
    • Multilingual support staff
    • Local expertise
    • Extensive partner network in Europe and beyond
    • Fast response and prompt case handling
    • Price advantage through cooperation with fellow emergency centers within the Astrum Assistance Alliance